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minor✓ Resolved

Some customers experiencing issues loading the Shop app

Shopify•Wed, Apr 1, 2026, 12:54 AM
Status
resolved
Duration
1h 21m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 1, 2026, 02:15 AM
This incident has been resolved.
monitoringWed, Apr 1, 2026, 01:11 AM
This issue has been resolved and is being monitored.
identifiedWed, Apr 1, 2026, 01:00 AM
We've identified the problem impacting Shop app and we're working on a solution.
investigatingWed, Apr 1, 2026, 12:54 AM
Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.

📊 TECHNICAL DETAILS

Internal ID
637e57f1-a745-4314-8346-86c2b214afe6
External ID
pvb9nhkp5m2n
🕐 Started
Wed, Apr 1, 2026, 12:54 AM
🔄 Last Updated
Wed, Apr 1, 2026, 02:15 AM
✓ Resolved
Wed, Apr 1, 2026, 02:15 AM
MINOR
Impact Level
1h 21m
Total Duration
3
Status Updates
Affected Components
API & Mobile
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