minor✓ Resolved

Gateway API (Lookup API) Failure Increase on Three in United Kingdom

Twilio•2026-10-27 15:15 UTC

Status

resolved

Duration

4h 12m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-27 19:27 UTC

This incident has been resolved.

resolved2026-10-27 19:27 UTC

The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

monitoring2026-10-27 17:19 UTC

We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-27 16:17 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-27 15:15 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

634f429a-68dd-40b4-94db-6270991d91d4

External ID

p0prlbcfc4vg

🕐 Started

2026-10-27 15:15 UTC

🔄 Last Updated

2026-10-27 19:27 UTC

✓ Resolved

2026-10-27 19:27 UTC

MINOR

Impact Level

4h 12m

Total Duration

Status Updates

Affected Components

Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes

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