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minor✓ Resolved

SMS Delivery Delays and Failures to Net One Network in Zimbabwe

Twilio•Wed, Feb 4, 2026, 07:23 AM
Status
resolved
Duration
13h 26m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Feb 4, 2026, 08:50 PM
This incident has been resolved.
monitoringWed, Feb 4, 2026, 06:42 PM
We are observing recovery in SMS delivery delays and failures to Net One Network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Feb 4, 2026, 02:10 PM
We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingWed, Feb 4, 2026, 10:11 AM
We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Feb 4, 2026, 08:15 AM
We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Feb 4, 2026, 07:23 AM
We are experiencing SMS Delivery Delays and Failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
630c5fed-981d-486f-a983-591d8abb7847
External ID
t77jwh4g5hs0
🕐 Started
Wed, Feb 4, 2026, 07:23 AM
🔄 Last Updated
Wed, Feb 4, 2026, 08:50 PM
✓ Resolved
Wed, Feb 4, 2026, 08:50 PM
MINOR
Impact Level
13h 26m
Total Duration
5
Status Updates
Affected Components
SMS, Middle East & Africa
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