minor✓ Resolved

SMS Delivery Delays to Safaricom Network in Kenya

Twilio•2026-02-12 18:11 UTC

Status

resolved

Duration

3h 13m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-02-12 21:25 UTC

This incident has been resolved.

monitoring2026-02-12 19:11 UTC

We are observing recovery in SMS Delivery Failures To Safaricom Network In Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-12 18:11 UTC

We are experiencing SMS Delivery Failures To Safaricom Network In Kenya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

629c2b65-dc83-4ce1-87a2-da0737c9120d

External ID

pqcfyt1tc9y1

🕐 First reported

2026-02-12 18:11 UTC

🔄 Last Updated

2026-02-12 21:25 UTC

✓ Resolved

2026-02-12 21:25 UTC

MINOR

Impact Level

3h 13m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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