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minor✓ Resolved

SMS Delivery Delays to Safaricom Network in Kenya

Twilio•Thu, Feb 12, 2026, 06:11 PM
Status
resolved
Duration
3h 13m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Feb 12, 2026, 09:25 PM
This incident has been resolved.
monitoringThu, Feb 12, 2026, 07:11 PM
We are observing recovery in SMS Delivery Failures To Safaricom Network In Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 12, 2026, 06:11 PM
We are experiencing SMS Delivery Failures To Safaricom Network In Kenya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
629c2b65-dc83-4ce1-87a2-da0737c9120d
External ID
pqcfyt1tc9y1
🕐 Started
Thu, Feb 12, 2026, 06:11 PM
🔄 Last Updated
Thu, Feb 12, 2026, 09:25 PM
✓ Resolved
Thu, Feb 12, 2026, 09:25 PM
MINOR
Impact Level
3h 13m
Total Duration
2
Status Updates
Affected Components
SMS, Middle East & Africa
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