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major✓ Resolved
Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
Status
resolved
Duration
15h 23m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Jun 4, 2026, 04:50 AM
This incident has been resolved.
monitoringWed, Jun 3, 2026, 07:13 PM
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
monitoringWed, Jun 3, 2026, 06:00 PM
We continue to monitor the issue closely and will share updates as they become available.
monitoringWed, Jun 3, 2026, 04:38 PM
We are continuing to monitor the issue, and will share more information as soon as possible.
monitoringWed, Jun 3, 2026, 03:31 PM
This issue has been resolved and is being monitored.
identifiedWed, Jun 3, 2026, 02:37 PM
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
investigatingWed, Jun 3, 2026, 01:45 PM
We are investigating and will keep you updated.
investigatingWed, Jun 3, 2026, 01:27 PM
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
📊 TECHNICAL DETAILS
Internal ID
61a67c72-8d69-4e75-82bb-b4b269d53232
External ID
gbqcx5fk01gz
🕐 Started
Wed, Jun 3, 2026, 01:27 PM
🔄 Last Updated
Thu, Jun 4, 2026, 04:50 AM
✓ Resolved
Thu, Jun 4, 2026, 04:50 AM
MAJOR
Impact Level
15h 23m
Total Duration
7
Status Updates
Affected Components
AdminCheckoutStorefrontSupportPoint of Sale
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