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minor✓ Resolved

SendGrid product switcher signup unavailable

Twilio•Thu, Aug 13, 2026, 07:34 PM
Status
resolved
Duration
1h 30m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 13, 2026, 09:05 PM
This incident has been resolved.
identifiedThu, Aug 13, 2026, 08:32 PM
We have identified the root cause of the issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Our engineering team is currently working on applying a fix. We will provide another update as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 07:41 PM
We are aware of an issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Customers may experience inability to complete the product switcher signup flow. Our team is actively investigating. We will provide another update as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 07:34 PM
We are aware of an issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Customers may experience inability to complete the product switcher signup flow. Our team is actively investigating. We will provide another update as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
60a5bae8-92df-417b-af85-fb2191d5e9ae
External ID
dydkw270ps5v
🕐 Started
Thu, Aug 13, 2026, 07:34 PM
🔄 Last Updated
Thu, Aug 13, 2026, 09:05 PM
✓ Resolved
Thu, Aug 13, 2026, 09:05 PM
MINOR
Impact Level
1h 30m
Total Duration
3
Status Updates
Affected Components
SendGrid Website
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