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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Telecom Brazil

Twilio•Wed, Sep 2, 2026, 09:05 PM
Status
resolved
Duration
17h 20m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Sep 3, 2026, 02:25 PM
This incident has been resolved.
monitoringThu, Sep 3, 2026, 12:21 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Sep 3, 2026, 04:18 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Sep 3, 2026, 12:18 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Sep 2, 2026, 10:18 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Sep 2, 2026, 09:17 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Sep 2, 2026, 09:05 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
608c9650-cd93-4055-b12f-5dcdc49ead61
External ID
y3y1y2m310sk
🕐 Started
Wed, Sep 2, 2026, 09:05 PM
🔄 Last Updated
Thu, Sep 3, 2026, 02:25 PM
✓ Resolved
Thu, Sep 3, 2026, 02:25 PM
MINOR
Impact Level
17h 20m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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