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minor✓ Resolved

Degraded performance of Cloud Products when selecting users or teams

Confluence•Fri, Feb 20, 2026, 04:14 AM
Status
resolved
Duration
8h 16m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 20, 2026, 12:30 PM
This incident has been resolved.
identifiedFri, Feb 20, 2026, 07:13 AM
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
identifiedFri, Feb 20, 2026, 04:14 AM
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

📊 TECHNICAL DETAILS

Internal ID
6074d066-515c-4340-bb59-a6ae67f079f9
External ID
dbslshnqt205
🕐 Started
Fri, Feb 20, 2026, 04:14 AM
🔄 Last Updated
Fri, Feb 20, 2026, 12:30 PM
✓ Resolved
Fri, Feb 20, 2026, 12:30 PM
MINOR
Impact Level
8h 16m
Total Duration
2
Status Updates
Affected Components
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