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minor✓ Resolved

SMS Delivery Delays from Twilio to Viva Dominican Republic

Twilio•Fri, Aug 21, 2026, 09:40 PM
Status
resolved
Duration
20 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 21, 2026, 10:01 PM
This incident has been resolved.
identifiedFri, Aug 21, 2026, 09:46 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Aug 21, 2026, 09:40 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
602f5783-a617-426a-8d00-ddaeb873438f
External ID
8j1s3d6l5zyn
🕐 Started
Fri, Aug 21, 2026, 09:40 PM
🔄 Last Updated
Fri, Aug 21, 2026, 10:01 PM
✓ Resolved
Fri, Aug 21, 2026, 10:01 PM
MINOR
Impact Level
20 minutes
Total Duration
2
Status Updates
Affected Components
SMS, Latin America
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