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minor✓ Resolved

SMS Delivery Failures from Twilio to DiGi Malaysia

Twilio•Sun, Aug 30, 2026, 07:28 AM
Status
resolved
Duration
12h 16m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Aug 30, 2026, 07:45 PM
This incident has been resolved.
monitoringSun, Aug 30, 2026, 06:16 PM
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringSun, Aug 30, 2026, 02:16 PM
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSun, Aug 30, 2026, 12:05 PM
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 30, 2026, 10:43 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSun, Aug 30, 2026, 08:36 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 30, 2026, 07:35 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Aug 30, 2026, 07:28 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
5fd956cd-2566-4fb0-9c01-0fe90c882bd4
External ID
qtx7llcxsx85
🕐 Started
Sun, Aug 30, 2026, 07:28 AM
🔄 Last Updated
Sun, Aug 30, 2026, 07:45 PM
✓ Resolved
Sun, Aug 30, 2026, 07:45 PM
MINOR
Impact Level
12h 16m
Total Duration
7
Status Updates
Affected Components
SMS, APAC
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