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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks In United States

Twilio•Thu, Mar 26, 2026, 04:11 PM
Status
resolved
Duration
3d 7h
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 30, 2026, 12:10 AM
This incident has been resolved.
investigatingSun, Mar 29, 2026, 06:49 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Multiple network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.
investigatingSat, Mar 28, 2026, 04:51 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Multiple network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.
investigatingFri, Mar 27, 2026, 10:22 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
investigatingFri, Mar 27, 2026, 06:25 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 10:25 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 06:50 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 05:01 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 04:11 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
5ee4c688-f800-457c-ae95-c18c1c6d5c8f
External ID
kzdnldh8s9fl
🕐 Started
Thu, Mar 26, 2026, 04:11 PM
🔄 Last Updated
Mon, Mar 30, 2026, 12:10 AM
✓ Resolved
Mon, Mar 30, 2026, 12:10 AM
MINOR
Impact Level
3d 7h
Total Duration
8
Status Updates
Affected Components
SMS Short Code, North America
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