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minor✓ Resolved

Call Failures to Multiple Networks in France from a Subset of Twilio Numbers

TwilioTue, Jan 20, 2026, 09:21 PM
Status
resolved
Duration
2d 9h
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
monitoringWed, Jan 21, 2026, 02:25 PM
We continue to see recovery for call failures to multiple networks in France from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Jan 21, 2026, 12:25 PM
We have started seeing recovery for call failures to multiple Networks in France from a Subset of Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 04:25 AM
We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 12:29 AM
We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 10:07 PM
We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 09:21 PM
There is an ongoing incident with PSTN Connectivity outbound calls in France resulting in a small percentage of these calls being blocked by carriers in France. We are investigating and looking into possible mitigations. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
5e658acc-1068-48e0-ab86-dfa17f1ede6b
External ID
1g401f8z0h8b
🕐 Started
Tue, Jan 20, 2026, 09:21 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MINOR
Impact Level
2d 9h
Total Duration
6
Status Updates
Affected Components
Voice, Europe
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