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minor✓ Resolved
SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries
Status
resolved
Duration
16h 34m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Mar 31, 2026, 03:30 PM
This incident has been resolved.
monitoringTue, Mar 31, 2026, 02:38 PM
We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Mar 31, 2026, 12:40 PM
We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 06:34 AM
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 02:16 AM
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 12:26 AM
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 30, 2026, 11:25 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Mar 30, 2026, 10:56 PM
Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
📊 TECHNICAL DETAILS
Internal ID
5dbef440-cb4d-4b4d-bf4f-dfbde2300ed0
External ID
ldprp95110zw
🕐 Started
Mon, Mar 30, 2026, 10:56 PM
🔄 Last Updated
Tue, Mar 31, 2026, 03:30 PM
✓ Resolved
Tue, Mar 31, 2026, 03:30 PM
MINOR
Impact Level
16h 34m
Total Duration
7
Status Updates
Affected Components
SMS, Latin AmericaSMS, Middle East & Africa
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