minor✓ Resolved

SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo

Twilio•2026-09-16 16:28 UTC

Status

resolved

Duration

3h 37m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-16 20:05 UTC

This incident has been resolved.

monitoring2026-09-16 17:59 UTC

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-16 17:42 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-16 16:40 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-16 16:28 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

5da49005-c0ea-4b6b-a3c1-05039d5624ba

External ID

c160dp98vwg5

🕐 Started

2026-09-16 16:28 UTC

🔄 Last Updated

2026-09-16 20:05 UTC

✓ Resolved

2026-09-16 20:05 UTC

MINOR

Impact Level

3h 37m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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