minor✓ Resolved

SMS Delivery Delays to PT Smartfren Telecom Network in Indonesia

Twilio•2026-02-05 14:54 UTC

Status

resolved

Duration

8h 1m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-02-05 22:55 UTC

This incident has been resolved.

monitoring2026-02-05 21:06 UTC

We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-05 17:57 UTC

We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-02-05 15:52 UTC

We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-05 14:54 UTC

We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

5cb3b093-880c-4af1-8ecb-a5cb0301000f

External ID

hg4bm4rsghpj

🕐 First reported

2026-02-05 14:54 UTC

🔄 Last Updated

2026-02-05 22:55 UTC

✓ Resolved

2026-02-05 22:55 UTC

MINOR

Impact Level

8h 1m

Total Duration

Status Updates

Affected Components

SMS, APAC

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed