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minor✓ Resolved

SMS Delivery Delays to PT Smartfren Telecom Network in Indonesia

Twilio•Thu, Feb 5, 2026, 02:54 PM
Status
resolved
Duration
8h 1m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Feb 5, 2026, 10:55 PM
This incident has been resolved.
monitoringThu, Feb 5, 2026, 09:06 PM
We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 05:57 PM
We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 03:52 PM
We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 02:54 PM
We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
5cb3b093-880c-4af1-8ecb-a5cb0301000f
External ID
hg4bm4rsghpj
🕐 Started
Thu, Feb 5, 2026, 02:54 PM
🔄 Last Updated
Thu, Feb 5, 2026, 10:55 PM
✓ Resolved
Thu, Feb 5, 2026, 10:55 PM
MINOR
Impact Level
8h 1m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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