← Back to Twilio History
minor✓ Resolved
MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
Status
resolved
Duration
17h 15m
Updates
8
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Sep 7, 2026, 11:10 PM
This incident has been resolved.
monitoringMon, Sep 7, 2026, 09:01 PM
We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twilio shortcodes to US subscribers. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Sep 7, 2026, 08:06 PM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Sep 7, 2026, 04:06 PM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Sep 7, 2026, 02:03 PM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Sep 7, 2026, 01:03 PM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Sep 7, 2026, 09:01 AM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Sep 7, 2026, 07:00 AM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Sep 7, 2026, 05:55 AM
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
5c546221-e507-40db-ac5e-fc1bc4ce57c4
External ID
hpn7w7x03s56
🕐 Started
Mon, Sep 7, 2026, 05:55 AM
🔄 Last Updated
Mon, Sep 7, 2026, 11:10 PM
✓ Resolved
Mon, Sep 7, 2026, 11:10 PM
MINOR
Impact Level
17h 15m
Total Duration
8
Status Updates
Affected Components
MMS Short Code, North America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed