minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to Liberty Mobile Puerto Rico

Twilio•Tue, Jul 7, 2026, 02:57 PM

Status

resolved

Duration

11h 12m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 8, 2026, 02:10 AM

This incident has been resolved.

monitoringWed, Jul 8, 2026, 01:36 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringTue, Jul 7, 2026, 10:55 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedTue, Jul 7, 2026, 09:54 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedTue, Jul 7, 2026, 08:50 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringTue, Jul 7, 2026, 06:28 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedTue, Jul 7, 2026, 04:24 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedTue, Jul 7, 2026, 03:24 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingTue, Jul 7, 2026, 02:57 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

5b4a499f-e2a9-42b2-a49f-2febf4323b54

External ID

4g2fb0pbbv3r

🕐 Started

Tue, Jul 7, 2026, 02:57 PM

🔄 Last Updated

Wed, Jul 8, 2026, 02:10 AM

✓ Resolved

Wed, Jul 8, 2026, 02:10 AM

MINOR

Impact Level

11h 12m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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