minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

Twilio•2026-05-19 20:16 UTC

Status

resolved

Duration

3h 8m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-19 23:25 UTC

This incident has been resolved.

monitoring2026-05-19 21:16 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-05-19 20:33 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-05-19 20:16 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

5af5c6fe-ed19-4cb8-aea5-86d514dcf524

External ID

48byjvwm7f8p

🕐 First reported

2026-05-19 20:16 UTC

🔄 Last Updated

2026-05-19 23:25 UTC

✓ Resolved

2026-05-19 23:25 UTC

MINOR

Impact Level

3h 8m

Total Duration

Status Updates

Affected Components

SMS, APAC

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