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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

Twilio•Tue, May 19, 2026, 08:16 PM
Status
resolved
Duration
3h 8m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 19, 2026, 11:25 PM
This incident has been resolved.
monitoringTue, May 19, 2026, 09:16 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 19, 2026, 08:33 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 19, 2026, 08:16 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
5af5c6fe-ed19-4cb8-aea5-86d514dcf524
External ID
48byjvwm7f8p
🕐 Started
Tue, May 19, 2026, 08:16 PM
🔄 Last Updated
Tue, May 19, 2026, 11:25 PM
✓ Resolved
Tue, May 19, 2026, 11:25 PM
MINOR
Impact Level
3h 8m
Total Duration
3
Status Updates
Affected Components
SMS, APAC
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