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major✓ Resolved

Some merchants encountering error messages within their admins

Shopify•Sun, Feb 15, 2026, 03:36 PM
Status
resolved
Duration
1h 24m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Feb 15, 2026, 05:00 PM
This incident has been resolved.
monitoringSun, Feb 15, 2026, 04:32 PM
This issue has been resolved and is being monitored.
identifiedSun, Feb 15, 2026, 04:27 PM
We've identified the problem impacting admins and we're working on a solution.
investigatingSun, Feb 15, 2026, 03:59 PM
We are investigating and will keep you updated.
investigatingSun, Feb 15, 2026, 03:36 PM
Merchants may experience login issues and errors when trying to access the Shopify admin. The error will appear as 500 messages. Shopify Mobile is also affected.

📊 TECHNICAL DETAILS

Internal ID
5a89cf18-6fd6-443d-bbda-efc71dc1853a
External ID
lwt6cvp9j2hf
🕐 Started
Sun, Feb 15, 2026, 03:36 PM
🔄 Last Updated
Sun, Feb 15, 2026, 05:00 PM
✓ Resolved
Sun, Feb 15, 2026, 05:00 PM
MAJOR
Impact Level
1h 24m
Total Duration
4
Status Updates
Affected Components
Admin
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