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minor✓ Resolved

SMS Delivery Failures from Twilio Phone Numbers to Rakuten Japan

Twilio•Tue, Jul 21, 2026, 04:51 PM
Status
resolved
Duration
6h 54m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 21, 2026, 11:45 PM
This incident has been resolved.
monitoringTue, Jul 21, 2026, 09:37 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 08:01 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 05:56 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 04:55 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 21, 2026, 04:51 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
58fd2f1a-b640-410e-ace6-a8486985c479
External ID
b784yyk84dt4
🕐 Started
Tue, Jul 21, 2026, 04:51 PM
🔄 Last Updated
Tue, Jul 21, 2026, 11:45 PM
✓ Resolved
Tue, Jul 21, 2026, 11:45 PM
MINOR
Impact Level
6h 54m
Total Duration
5
Status Updates
Affected Components
SMS, APAC
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