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minor✓ Resolved
User Authentication Identity SNA Failure Increase in Indonesia
Status
resolved
Duration
16h 51m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Sep 11, 2026, 10:25 AM
This incident has been resolved.
monitoringFri, Sep 11, 2026, 08:28 AM
We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Sep 11, 2026, 12:35 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 08:35 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 06:34 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Sep 10, 2026, 05:34 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Sep 10, 2026, 05:33 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
58b4fa17-787f-4b26-a2f5-460bef781437
External ID
fk5cq4zrhjbk
🕐 Started
Thu, Sep 10, 2026, 05:33 PM
🔄 Last Updated
Fri, Sep 11, 2026, 10:25 AM
✓ Resolved
Fri, Sep 11, 2026, 10:25 AM
MINOR
Impact Level
16h 51m
Total Duration
6
Status Updates
Affected Components
Verify Silent Network Auth
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