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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Mobitel Sri Lanka

Twilio•Mon, Mar 16, 2026, 06:20 AM
Status
resolved
Duration
4 hours
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 16, 2026, 10:20 AM
This incident has been resolved.
monitoringMon, Mar 16, 2026, 09:01 AM
We have observed a recovery in SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 16, 2026, 07:19 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is continuing to investigate this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 16, 2026, 06:20 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
58679077-0d09-485b-af2b-e385b8fc6d20
External ID
lm3996xhsf81
🕐 Started
Mon, Mar 16, 2026, 06:20 AM
🔄 Last Updated
Mon, Mar 16, 2026, 10:20 AM
✓ Resolved
Mon, Mar 16, 2026, 10:20 AM
MINOR
Impact Level
4 hours
Total Duration
3
Status Updates
Affected Components
SMS, APAC
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