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minor✓ Resolved

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

TwilioWed, Aug 26, 2026, 07:51 PM
Status
resolved
Duration
9h 53m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 27, 2026, 05:45 AM
This incident has been resolved.
monitoringThu, Aug 27, 2026, 05:25 AM
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Aug 27, 2026, 03:25 AM
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 27, 2026, 03:12 AM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 11:03 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 08:58 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 07:53 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 26, 2026, 07:51 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
58288cc4-8e8c-4171-9026-4137a7ee61ee
External ID
n35y68889vz3
🕐 Started
Wed, Aug 26, 2026, 07:51 PM
🔄 Last Updated
Thu, Aug 27, 2026, 05:45 AM
✓ Resolved
Thu, Aug 27, 2026, 05:45 AM
MINOR
Impact Level
9h 53m
Total Duration
7
Status Updates
Affected Components
MMS Short Code, North America
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