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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to MTS Russia

Twilio•Tue, Apr 28, 2026, 03:34 PM
Status
resolved
Duration
2h 10m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 28, 2026, 05:45 PM
This incident has been resolved.
monitoringTue, Apr 28, 2026, 03:43 PM
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 28, 2026, 03:43 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Apr 28, 2026, 03:34 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
5825678b-2718-4021-b91a-8aab2701bf07
External ID
k6bqtsm2rflk
🕐 Started
Tue, Apr 28, 2026, 03:34 PM
🔄 Last Updated
Tue, Apr 28, 2026, 05:45 PM
✓ Resolved
Tue, Apr 28, 2026, 05:45 PM
MINOR
Impact Level
2h 10m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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