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minor✓ Resolved
SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe)
Status
resolved
Duration
2h 57m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Jul 18, 2026, 12:40 PM
This incident has been resolved.
monitoringSat, Jul 18, 2026, 11:01 AM
We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jul 18, 2026, 10:37 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Jul 18, 2026, 09:42 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
581b5c79-15c0-4eb2-88bd-63bf27787d8c
External ID
kqwchbhp2vfg
🕐 Started
Sat, Jul 18, 2026, 09:42 AM
🔄 Last Updated
Sat, Jul 18, 2026, 12:40 PM
✓ Resolved
Sat, Jul 18, 2026, 12:40 PM
MINOR
Impact Level
2h 57m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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