minor✓ Resolved

SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe)

Twilio•2026-07-18 09:42 UTC

Status

resolved

Duration

2h 57m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-07-18 12:40 UTC

This incident has been resolved.

monitoring2026-07-18 11:01 UTC

We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-07-18 10:37 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-07-18 09:42 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

581b5c79-15c0-4eb2-88bd-63bf27787d8c

External ID

kqwchbhp2vfg

🕐 Started

2026-07-18 09:42 UTC

🔄 Last Updated

2026-07-18 12:40 UTC

✓ Resolved

2026-07-18 12:40 UTC

MINOR

Impact Level

2h 57m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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