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minor✓ Resolved
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Status
resolved
Duration
1h 28m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Aug 31, 2026, 06:25 PM
This incident has been resolved.
monitoringMon, Aug 31, 2026, 05:06 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 31, 2026, 04:58 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 31, 2026, 04:56 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
55c77112-b50e-43f0-b057-8d3eb67495e2
External ID
5y9z0d7284tf
🕐 Started
Mon, Aug 31, 2026, 04:56 PM
🔄 Last Updated
Mon, Aug 31, 2026, 06:25 PM
✓ Resolved
Mon, Aug 31, 2026, 06:25 PM
MINOR
Impact Level
1h 28m
Total Duration
3
Status Updates
Affected Components
SMS Short Code, North America
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