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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Tigo Honduras

Twilio•Fri, Jul 24, 2026, 05:41 AM
Status
resolved
Duration
17h 43m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 24, 2026, 11:25 PM
This incident has been resolved.
monitoringFri, Jul 24, 2026, 08:08 PM
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jul 24, 2026, 06:07 PM
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 01:56 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 09:56 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 07:49 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 06:44 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 24, 2026, 05:41 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
55aefff0-4def-4326-9e72-8b0ca3fad2b5
External ID
h0d9nb95387f
🕐 Started
Fri, Jul 24, 2026, 05:41 AM
🔄 Last Updated
Fri, Jul 24, 2026, 11:25 PM
✓ Resolved
Fri, Jul 24, 2026, 11:25 PM
MINOR
Impact Level
17h 43m
Total Duration
7
Status Updates
Affected Components
SMS, Latin America
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