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minor✓ Resolved
Degraded Experience on S/S, CNAM and VI for Select Phone Numbers
Status
resolved
Duration
7h 8m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Sep 1, 2026, 02:45 AM
This incident has been resolved.
identifiedMon, Aug 31, 2026, 11:28 PM
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Aug 31, 2026, 09:28 PM
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 31, 2026, 08:28 PM
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 31, 2026, 08:28 PM
We are continuing to investigate this issue.
investigatingMon, Aug 31, 2026, 07:37 PM
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
📊 TECHNICAL DETAILS
Internal ID
5561c8d3-43c7-4214-b6b8-2d6d95957214
External ID
zcvsyfz4mqzn
🕐 Started
Mon, Aug 31, 2026, 07:37 PM
🔄 Last Updated
Tue, Sep 1, 2026, 02:45 AM
✓ Resolved
Tue, Sep 1, 2026, 02:45 AM
MINOR
Impact Level
7h 8m
Total Duration
5
Status Updates
Affected Components
PHONE NUMBERS
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