minor✓ Resolved

SMS Delivery Delays from Twilio to Telcel Mexico

Twilio•2026-10-25 23:15 UTC

Status

resolved

Duration

4h 17m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-26 03:32 UTC

This incident has been resolved.

resolved2026-10-26 03:32 UTC

The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

monitoring2026-10-26 01:25 UTC

We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-26 00:16 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-25 23:15 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

553100b5-816c-4d36-b81b-f4e32a910310

External ID

m09vtrnmmjty

🕐 Started

2026-10-25 23:15 UTC

🔄 Last Updated

2026-10-26 03:32 UTC

✓ Resolved

2026-10-26 03:32 UTC

MINOR

Impact Level

4h 17m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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