major✓ Resolved

Elevated errors loading usage data on platform.claude.com

Anthropic (Claude)•2026-10-07 01:20 UTC

Status

resolved

Duration

1h 13m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-07 02:33 UTC

This incident has been resolved.

resolved2026-10-07 02:33 UTC

This incident has been resolved. From 17:00 PT on October 6 / 00:00 UTC on October 7 to 18:40 PT on October 6 / 01:40 UTC on October 7, many requests to load usage data on the platform.claude.com Usage page and the Admin API usage report returned errors.

investigating2026-10-07 01:20 UTC

We are investigating elevated errors loading usage data on the platform.claude.com Usage page and the Admin API usage report endpoint since 5 PM PT. Messages API requests are not affected. We will provide an update as soon as possible.

📊 TECHNICAL DETAILS

Internal ID

550c13cc-3b0b-466f-9233-a4551b9bf543

External ID

wf2v8ms031sx

🕐 Started

2026-10-07 01:20 UTC

🔄 Last Updated

2026-10-07 02:33 UTC

✓ Resolved

2026-10-07 02:33 UTC

MAJOR

Impact Level

1h 13m

Total Duration

Status Updates

Affected Components

Claude Console (platform.claude.com)

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