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minor✓ Resolved
Twilio Knowledge API calls are Failing Through Python SDK and Package
Status
resolved
Duration
1h 23m
Updates
2
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, May 7, 2026, 11:15 AM
This incident has been resolved.
monitoringThu, May 7, 2026, 10:51 AM
We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 7, 2026, 09:51 AM
While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
54af79f4-1c6a-47f0-b30e-66d00d9a7450
External ID
pcyh50t125rq
🕐 Started
Thu, May 7, 2026, 09:51 AM
🔄 Last Updated
Thu, May 7, 2026, 11:15 AM
✓ Resolved
Thu, May 7, 2026, 11:15 AM
MINOR
Impact Level
1h 23m
Total Duration
2
Status Updates
Affected Components
REST API
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