minor✓ Resolved

MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

SendGrid•2026-09-17 15:11 UTC

Status

resolved

Duration

5h 18m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-17 20:30 UTC

This incident has been resolved.

monitoring2026-09-17 17:53 UTC

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-17 16:12 UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-17 15:11 UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

5496694d-f965-462b-90d9-9c2d5c74de55

External ID

9xldzxfzftql

🕐 Started

2026-09-17 15:11 UTC

🔄 Last Updated

2026-09-17 20:30 UTC

✓ Resolved

2026-09-17 20:30 UTC

MINOR

Impact Level

5h 18m

Total Duration

Status Updates

Affected Components

MMS Short Code, North America

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