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minor✓ Resolved

SMS Delivery Receipt Delays and Delivery Delays from Twilio to Vodafone Omnitel Italy

TwilioWed, Jun 10, 2026, 09:39 AM
Status
resolved
Duration
20h 45m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jun 11, 2026, 06:25 AM
This incident has been resolved.
monitoringThu, Jun 11, 2026, 02:21 AM
We have observed a recovery in SMS delivery receipts and SMS delivery from Twilio to Vodafone Omnitel network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jun 11, 2026, 12:18 AM
We have observed a recovery in SMS delivery and delivery receipts from Twilio to Vodafone Omnitel network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 10, 2026, 06:28 PM
We have observed a recovery in SMS delivery report from Twilio to Multiple network subscribers in Italy Except Vodafone Omnitel. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedWed, Jun 10, 2026, 02:22 PM
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jun 10, 2026, 11:42 AM
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 10, 2026, 10:42 AM
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery and delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jun 10, 2026, 10:41 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Multiple network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jun 10, 2026, 09:39 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to COOP and Vodafone Omnitel network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
53d1ddcc-70cf-414d-8674-118a0e5bd013
External ID
zdscn5xp3tqg
🕐 Started
Wed, Jun 10, 2026, 09:39 AM
🔄 Last Updated
Thu, Jun 11, 2026, 06:25 AM
✓ Resolved
Thu, Jun 11, 2026, 06:25 AM
MINOR
Impact Level
20h 45m
Total Duration
8
Status Updates
Affected Components
SMS, Europe
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