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minor✓ Resolved

SMS Delivery Failures from Twilio to Claro Chile

Twilio•Tue, Mar 31, 2026, 09:33 AM
Status
resolved
Duration
2h 36m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Mar 31, 2026, 12:10 PM
This incident has been resolved.
monitoringTue, Mar 31, 2026, 11:06 AM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 09:33 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
535ae7c1-a446-44d7-9b0f-19ac45fd7049
External ID
3m10m547n0hf
🕐 Started
Tue, Mar 31, 2026, 09:33 AM
🔄 Last Updated
Tue, Mar 31, 2026, 12:10 PM
✓ Resolved
Tue, Mar 31, 2026, 12:10 PM
MINOR
Impact Level
2h 36m
Total Duration
2
Status Updates
Affected Components
SMS, Latin America
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