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minor✓ Resolved
SMS Delivery Receipt Delays from Twilio to Claro Guatemala
Status
resolved
Duration
1d 21h
Updates
9
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSun, Jul 26, 2026, 09:01 PM
This incident has been resolved.
monitoringSun, Jul 26, 2026, 07:15 PM
We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSun, Jul 26, 2026, 05:10 PM
We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jul 26, 2026, 06:29 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 02:28 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 06:21 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 02:21 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 12:20 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 24, 2026, 11:20 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 24, 2026, 11:13 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
5344da41-b199-41b7-9b61-4cff38c381ec
External ID
x5zwfy92bsd1
🕐 Started
Fri, Jul 24, 2026, 11:13 PM
🔄 Last Updated
Sun, Jul 26, 2026, 09:01 PM
✓ Resolved
Sun, Jul 26, 2026, 09:01 PM
MINOR
Impact Level
1d 21h
Total Duration
9
Status Updates
Affected Components
SMS, Latin America
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