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minor✓ Resolved

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Iraq

TwilioSun, Aug 16, 2026, 11:36 PM
Status
resolved
Duration
1d 9h
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 18, 2026, 09:05 AM
This incident has been resolved.
monitoringTue, Aug 18, 2026, 08:14 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 18, 2026, 06:13 AM
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 03:00 PM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 06:47 AM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 02:46 AM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 12:45 AM
Twilio customers may be experiencing voice call post dial delay from Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 16, 2026, 11:44 PM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Aug 16, 2026, 11:36 PM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
52e8f3bf-7510-4303-9879-80ce8b91bfa0
External ID
31glr065r4xg
🕐 Started
Sun, Aug 16, 2026, 11:36 PM
🔄 Last Updated
Tue, Aug 18, 2026, 09:05 AM
✓ Resolved
Tue, Aug 18, 2026, 09:05 AM
MINOR
Impact Level
1d 9h
Total Duration
8
Status Updates
Affected Components
Voice, Middle East & Africa
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