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minor✓ Resolved
SMS Delivery Delays and Failures from a Subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) United States
Status
resolved
Duration
6h 4m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Aug 28, 2026, 10:46 PM
This incident has been resolved.
monitoringFri, Aug 28, 2026, 09:54 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Aug 28, 2026, 07:54 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 28, 2026, 05:52 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 28, 2026, 04:52 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Toll-Free Numbers to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Aug 28, 2026, 04:42 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
528792de-3453-425a-9df2-cf7f6583e48c
External ID
djggkszwsvsw
🕐 Started
Fri, Aug 28, 2026, 04:42 PM
🔄 Last Updated
Fri, Aug 28, 2026, 10:46 PM
✓ Resolved
Fri, Aug 28, 2026, 10:46 PM
MINOR
Impact Level
6h 4m
Total Duration
5
Status Updates
Affected Components
SMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America
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