major✓ Resolved

Data Irregularities in the EU Region

New Relic•2025-03-18 18:50 UTC

Status

resolved

Duration

45m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2025-03-18 19:36 UTC

This incident has been resolved.

resolved2025-03-18 19:36 UTC

Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

identified2025-03-18 19:05 UTC

The issue has been identified and a fix is being implemented.

investigating2025-03-18 18:58 UTC

We are continuing to investigate this issue.

investigating2025-03-18 18:57 UTC

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

monitoring2025-03-18 18:55 UTC

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

investigating2025-03-18 18:50 UTC

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

📊 TECHNICAL DETAILS

Internal ID

524e7651-2350-4e75-9716-2362c474a415

External ID

739dq850pym1

🕐 Started

2025-03-18 18:50 UTC

🔄 Last Updated

2025-03-18 19:36 UTC

✓ Resolved

2025-03-18 19:36 UTC

MAJOR

Impact Level

45m

Total Duration

Status Updates

Affected Components

APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : EuropeSynthetics : Europe

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