minor✓ Resolved

FedEx shipping rates not available at checkout

Shopify•2019-12-02 16:31 UTC

Status

resolved

Duration

6h 19m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-12-02 22:50 UTC

This incident has been resolved.

resolved2019-12-02 22:50 UTC

This incident has been resolved.

monitoring2019-12-02 19:45 UTC

We're continuing to monitor while FedEx works to find a solution for this issue.

monitoring2019-12-02 19:40 UTC

FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated.

If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

📊 TECHNICAL DETAILS

Internal ID

4f10d557-9f13-49cf-8d65-fcca6adfc3d0

External ID

sr2vbvhv5p04

🕐 Started

2019-12-02 16:31 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-12-02 22:50 UTC

MINOR

Impact Level

6h 19m

Total Duration

Status Updates

Affected Components

Third party services

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