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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to DiGi Malaysia

Twilio•Mon, Aug 17, 2026, 10:49 AM
Status
resolved
Duration
6h 41m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Aug 17, 2026, 05:31 PM
This incident has been resolved.
monitoringMon, Aug 17, 2026, 01:20 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Aug 17, 2026, 11:19 AM
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 10:53 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 17, 2026, 10:49 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
4d99771e-cf65-4131-b4be-440a1467e7a5
External ID
xt68sd7mb8kw
🕐 Started
Mon, Aug 17, 2026, 10:49 AM
🔄 Last Updated
Mon, Aug 17, 2026, 05:31 PM
✓ Resolved
Mon, Aug 17, 2026, 05:31 PM
MINOR
Impact Level
6h 41m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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