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minor✓ Resolved
User Authentication Identity Gateway API Failure Increase in Canada
Status
resolved
Duration
13h 56m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSun, Jul 19, 2026, 06:30 PM
This incident has been resolved.
monitoringSun, Jul 19, 2026, 04:44 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSun, Jul 19, 2026, 02:43 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Jul 19, 2026, 11:39 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSun, Jul 19, 2026, 07:34 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSun, Jul 19, 2026, 05:34 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Jul 19, 2026, 04:33 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
4d3dd944-a5a3-491d-9aa5-8bbf4fa98e58
External ID
7649l7bl5678
🕐 Started
Sun, Jul 19, 2026, 04:33 AM
🔄 Last Updated
Sun, Jul 19, 2026, 06:30 PM
✓ Resolved
Sun, Jul 19, 2026, 06:30 PM
MINOR
Impact Level
13h 56m
Total Duration
6
Status Updates
Affected Components
Verify Silent Network AuthLookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes
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