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minor✓ Resolved

AccSec Canada API Issue

TwilioWed, Feb 18, 2026, 01:09 PM
Status
resolved
Duration
4h 56m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Feb 18, 2026, 06:05 PM
This incident has been resolved.
monitoringWed, Feb 18, 2026, 04:23 PM
We continue to see signs of recovery regarding the AccSec - Canada API errors observed over the last minutes. We are monitoring the environment to ensure a full recovery and will provide another update in 2 hours, or sooner if new information becomes available.
monitoringWed, Feb 18, 2026, 03:53 PM
We have started seeing recovery from issues with AccSec - Canada API Errors for the last minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingWed, Feb 18, 2026, 02:18 PM
We are continuing to investigate potential issues with the AccSec - Canada API. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Feb 18, 2026, 01:20 PM
Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.
investigatingWed, Feb 18, 2026, 01:09 PM
Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
4c680015-c59b-40da-906e-d001e9878d44
External ID
09951ddz7y34
🕐 Started
Wed, Feb 18, 2026, 01:09 PM
🔄 Last Updated
Wed, Feb 18, 2026, 06:05 PM
✓ Resolved
Wed, Feb 18, 2026, 06:05 PM
MINOR
Impact Level
4h 56m
Total Duration
5
Status Updates
Affected Components
Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes
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