none✓ Resolved

Delayed support responses

OpenAI•2026-09-18 21:36 UTC

Status

resolved

Duration

3h 38m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-19 01:15 UTC

This incident has been resolved.

monitoring2026-09-18 21:59 UTC

We have applied the mitigation and are monitoring the recovery.

Some support responses by email and chat may still be delayed while we work through affected cases.

identified2026-09-18 21:36 UTC

Some users are experiencing delayed responses from OpenAI Support by email and chat.

We’re investigating and will share updates as we learn more.

📊 TECHNICAL DETAILS

Internal ID

4c100db0-5663-4723-ac3c-4d484f89a3a4

External ID

01M2V76GEPJB0HQGRA0QERRZ3T

🕐 Started

2026-09-18 21:36 UTC

🔄 Last Updated

2026-09-19 01:15 UTC

✓ Resolved

2026-09-19 01:15 UTC

NONE

Impact Level

3h 38m

Total Duration

Status Updates

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