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minor✓ Resolved

User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for T-Mobile in United States

Twilio•Fri, Jul 24, 2026, 08:57 AM
Status
resolved
Duration
2h 8m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 24, 2026, 11:05 AM
This incident has been resolved.
investigatingFri, Jul 24, 2026, 09:57 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jul 24, 2026, 08:57 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
4bf93f3a-515f-4d5a-b870-ea979ff0978a
External ID
xq8xp5t3wv64
🕐 Started
Fri, Jul 24, 2026, 08:57 AM
🔄 Last Updated
Fri, Jul 24, 2026, 11:05 AM
✓ Resolved
Fri, Jul 24, 2026, 11:05 AM
MINOR
Impact Level
2h 8m
Total Duration
2
Status Updates
Affected Components
Lookup SIM Swap
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