minor✓ Resolved

AI Terms Page Presented When Using Twilio Conversations

Twilio•2026-08-03 22:02 UTC

Status

resolved

Duration

1h 42m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-08-03 23:44 UTC

This incident has been resolved.

resolved2026-08-03 23:44 UTC

The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.

investigating2026-08-03 22:02 UTC

Our monitoring systems have detected a potential issue with AI Terms page presented when using Twilio Conversations, even after accepted it previously. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID

4b57ac42-64a3-4cc7-891b-b6bc1497f291

External ID

1kc7ykjynf85

🕐 Started

2026-08-03 22:02 UTC

🔄 Last Updated

2026-08-03 23:44 UTC

✓ Resolved

2026-08-03 23:44 UTC

MINOR

Impact Level

1h 42m

Total Duration

Status Updates

Affected Components

Conversation OrchestratorConversation IntelligenceConversation Intelligence (classic)Conversation MemoryEnterprise Knowledge

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