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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Twilio•Fri, May 29, 2026, 06:03 AM
Status
resolved
Duration
6h 6m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, May 29, 2026, 12:10 PM
This incident has been resolved.
monitoringFri, May 29, 2026, 10:16 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, May 29, 2026, 09:36 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, May 29, 2026, 07:04 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, May 29, 2026, 06:03 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
49d8563f-e562-4aa7-969f-80739b9e528a
External ID
h3v1yn0sn2c0
🕐 Started
Fri, May 29, 2026, 06:03 AM
🔄 Last Updated
Fri, May 29, 2026, 12:10 PM
✓ Resolved
Fri, May 29, 2026, 12:10 PM
MINOR
Impact Level
6h 6m
Total Duration
4
Status Updates
Affected Components
SMS, Europe
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