none✓ Resolved

Twilio Messaging Services Was Degraded

Twilio•2026-09-08 17:27 UTC

Status

resolved

Duration

12m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-08 17:39 UTC

This incident has been resolved.

resolved2026-09-08 17:39 UTC

Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM  and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .

monitoring2026-09-08 17:27 UTC

Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.

📊 TECHNICAL DETAILS

Internal ID

4934f2cc-7faa-433c-ba93-49faeac5b652

External ID

7pcthxw5f8gq

🕐 Started

2026-09-08 17:27 UTC

🔄 Last Updated

2026-09-08 17:42 UTC

✓ Resolved

2026-09-08 17:39 UTC

NONE

Impact Level

12m

Total Duration

Status Updates

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed