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minor✓ Resolved

User Authentication Identity SNA Missing Redirects for KPN in Netherlands

Twilio•Tue, Jun 9, 2026, 06:03 AM
Status
resolved
Duration
4h 37m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jun 9, 2026, 10:40 AM
This incident has been resolved.
monitoringTue, Jun 9, 2026, 09:10 AM
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jun 9, 2026, 07:05 AM
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jun 9, 2026, 06:03 AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
479b7368-3e7d-45b3-bbc8-de9f86cbb2df
External ID
htlp8hq1n9ns
🕐 Started
Tue, Jun 9, 2026, 06:03 AM
🔄 Last Updated
Tue, Jun 9, 2026, 10:40 AM
✓ Resolved
Tue, Jun 9, 2026, 10:40 AM
MINOR
Impact Level
4h 37m
Total Duration
3
Status Updates
Affected Components
Verify Silent Network Auth
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