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minor✓ Resolved

IP Retrieval Failing for EU Regional Customers

Twilio•Mon, Aug 10, 2026, 06:32 PM
Status
resolved
Duration
3d 21h
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 14, 2026, 04:25 PM
This incident has been resolved.
investigatingMon, Aug 10, 2026, 06:37 PM
We are continuing to investigate this issue.
investigatingMon, Aug 10, 2026, 06:32 PM
Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
4710564b-e4ec-4a1a-8411-96ff0d6c0cf5
External ID
hdk26lbkmyjc
🕐 Started
Mon, Aug 10, 2026, 06:32 PM
🔄 Last Updated
Fri, Aug 14, 2026, 04:25 PM
✓ Resolved
Fri, Aug 14, 2026, 04:25 PM
MINOR
Impact Level
3d 21h
Total Duration
2
Status Updates
Affected Components
SendGrid API
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