minor✓ Resolved

SMS Delivery Delays from Twilio to Claro Brazil

SendGrid•2026-09-25 03:49 UTC

Status

resolved

Duration

4h 45m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-25 08:35 UTC

This incident has been resolved.

monitoring2026-09-25 06:22 UTC

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-25 04:54 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-25 03:54 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-25 03:49 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

46da98b4-f947-498a-8d29-73290d308135

External ID

st6rn5kjs488

🕐 Started

2026-09-25 03:49 UTC

🔄 Last Updated

2026-09-25 08:35 UTC

✓ Resolved

2026-09-25 08:35 UTC

MINOR

Impact Level

4h 45m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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